Mr. Zhao, a veteran teacher with 20 years of experience, says to you, "There is just no hope for these kids today. They're disrespectful and non-compliant, and they have terrible attitudes. When I try to tell them to stop yakking and get busy, they become resentful, and when I tell them not to get snippy with me, they get even angrier." Since you are a good classroom manager, you think to yourself,