These examples show healthcare workers stereotyping patients, you should intervene by assertively validating the correct protocols in each case to stop these inappropriate actions.
Situation 1 shows a healthcare worker who refuses to use the translator system to understand a patient who speaks Spanish based on the argument that this patient is likely to have someone that speaks English.
Situation 2 shows healthcare workers mocking patients based on their ethnicity as one of the healthcare workers refers to the Indian patients as "Indian how? Red dot or red feather?".
These two situations show unethical behaviors because patients are being stereotyped and the protocols to help them are not being followed. Due to this, as a healthcare worker, you will need to address the people displaying these behaviors and remind them:
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