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(m^2 - 16n^2) / [(3m+12n)/mn]

Answer appears to be correct: mn(m - 4n)/3 for ?????

I can't figure out the limitation -- tried m≠0, n≠0, m≠-4n and shows as incorrect. Also tried m≠0, n≠0 and just m≠4n. Shows as incorrect. Help would be very much appreciated!