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John always takes his car to the same place for an oil change. Not only do they do a great job changing the oil and checking the car’s fluids, but they also have free Wi-Fi in the waiting lounge. John can get some work done while he waits on his car. It is likely that John chooses to use this oil change company because of their _________ services. A. core B. tangible C. augmented D. operational

Respuesta :

Answer:

It is Augmented

Explanation:

Because the service has stayed the same, but he comes due to the additional services of WiFi and the ability to work inside his car (he doesn't pay for them, they are supplementary services), it is an augmented service.