True, because these measures can be objectively defined and evaluated. For example, attitude can be assessed by asking customers for feedback on their interactions with the salesperson.
Appearance can be evaluated based on the salesperson's neatness and adherence to the company's dress code. Communication skills can be evaluated by observing the salesperson's interactions with customers.
Selling is a profession that requires a unique combination of skills and knowledge. Salespeople must have a good understanding of the products and services they offer, must be able to listen to customers and understand their needs, and must be able to communicate and persuade customers to buy. Additionally, appearance and communication skills can be equally important to a salesperson's success.
The closer must be able to understand the customer's needs and communicate clearly to ensure that the customer understands the benefits of the product and is comfortable with their purchase decision. This requires good listening and conversation skills.
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