Which aspect of competent nonverbal communication is in action in the example below?
Peggy noticed that her new boss, Ms. Alfonzo, always shook hands with her employees. When she came by Peggy's desk, Peggy was ready to meet her hand with a firm, confident grip.
The answer would be Observation. The word "noticed" is a hint that she observed the behavior and actions of her new boss. She knew to be ready for a handshake coming and she prepared herself for it because she observed that her boss shook hands with the other employees.
